1. Introduction

Thrapecutu ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thrapecutu.com (the "Website"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and services, participate in activities on the Website, or otherwise contact us. The personal information we collect may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Billing information
  • Educational background
  • Financial goals and history
  • Other information you choose to provide

2.2 Derivative Data

Our servers automatically collect information when you access the Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website. If you are using our mobile application, this information may also include your device name and type, operating system, phone number, country, and other interactions with the application.

2.3 Financial Data

We may collect financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) when you purchase our products. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, [Payment Processor Name], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

2.4 Mobile Device Data

If you access our Website via a mobile device, we may collect device information, including your mobile device ID, model and manufacturer, operating system, and version information.

2.5 Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy section below.

3. How We Use Your Information

We may use the information we collect from you for various purposes, including to:

  • Create and manage your account
  • Process your orders and payments
  • Provide you with access to our educational products and services
  • Respond to your inquiries and provide customer support
  • Send you administrative information, such as updates to our terms, conditions, and policies
  • Send you marketing and promotional communications (with your consent)
  • Personalize your experience and deliver content relevant to your interests
  • Monitor and analyze usage and trends to improve your experience with the Website
  • Protect the security and integrity of our Website
  • Comply with legal obligations

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

4.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4.3 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.4 Marketing Communications

With your consent, we may share your information with third parties for marketing purposes, as permitted by law.

4.5 Interactions with Other Users

If you interact with other users of our Website, those users may see your name, profile photo, and descriptions of your activity.

4.6 Online Postings

When you post comments, contributions, or other content to the Website, your posts may be viewed by all users and may be publicly distributed outside the Website in perpetuity.

4.7 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

5. Cookies Policy

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

5.1 Types of Cookies We Use

  • Necessary Cookies: These are essential to provide you with services available through our Website and to enable you to use some of its features.
  • Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it.
  • Functionality Cookies: These allow us to remember choices you make when you use our Website, such as remembering your login details or language preference.
  • Targeting Cookies: These record your visit to our Website, the pages you have visited and the links you have followed.

5.2 Your Cookie Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Privacy Rights

8.1 Account Information

You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account
  • Contacting us using the contact information provided

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

8.2 Marketing Communications

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

9. Children's Privacy

Our Website is not intended for use by children under the age of 18 years. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. International Data Transfers

Our Website is operated from Ghana. If you are located outside Ghana, please be aware that information we collect will be transferred to, and processed, stored, and used in Ghana. The data protection laws in Ghana may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in Ghana according to laws of Ghana. By using the Website or providing us with any information, you consent to the transfer to, and processing, usage, sharing, and storage of your information in Ghana and other countries as set forth in this Privacy Policy.

11. Contact Information

If you have questions or comments about this Privacy Policy, please contact us at:

Thrapecutu
9 Ho Bankoe Avenue
Ho, Volta Region
Ghana

Email: [email protected]
Phone: +233 20 991 4765